Guest relations responsibilities
Booking Management
- Confirming reservations, managing calendars, and ensuring accurate booking records.
Guest Communication
- Providing timely and helpful information to guests before, during, and after their stay.
Cleaning and Maintenance
- Coordinating cleaning services, scheduling repairs, and ensuring the property is well-maintained.
Financial Management
- Processing payments, tracking expenses, and managing revenue.
Problem-Solving
- Addressing guest complaints, resolving issues, and finding solutions to unexpected problems.
Compliance
- Ensuring the property adheres to local regulations and safety standards.
Inventory Management
- Tracking and replenishing supplies, linens, and other necessary items.
Property Maintenance
- Coordinating repairs and maintenance tasks, ensuring the property is well-maintained and safe.