Documentation is provided with each turnover service allowing the host to have the proof necessary to counter less than honest guest complaints to obtain compensation.
Our turnover isn't complete until we've taken time stamped photos of the entire property after the turn.
We provide time stamped video walkthrough highlighting things like toilets flushing, faucets working and showers working.
In the event a guest finds a legitimate concern someone from our team will visit the site with guests permission to correct the issue.
Booking sites like Airbnb traditionally don't support hosts. We've learned what needs to happen to get you listed in the event you're suspended.
Although there are only a handful of situations that get properties suspended indefinitely you need to be prepared. Bed Bug complaints are a prime example. If this happens we immediately travel to the property to do a full inspection performed on video. Regardless of our findings we preemptively treat the property.
All of our turnover specialists are trained that if they find any signs of rodent activity they contact us immediately. After contacting the host we visit the site to do a full inspection and take the measures necessary to remedy the issue.
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